OPENINGS AT HP

Account Delivery Lead-143358Job Description
business environmenthp services is uniquely positioned to help customers transform their businesses and get measurably more from their IT investments. Outsourcing Services help customer operate and transform their IT environment and delivery lower unit costs and consistently high service levels.Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking.That way we're always a step ahead. Customers drive our business.And the people who keep us in touch drive our success.job descriptionIdeas are nothing without delivery. Our ADLs make projects happen by managing the infrastructure of targeted business segments. Your challenge is to work with Delivery Teams, Account Delivery Managers and Project Teams - understand customer needs, understand delivery pain-points and improve effeciencies by working across extended virtual teams. Involvement ranges from day to day supervision of a team right up to the strategic leadership of multi-discipline work groups. Typical activities / role are:
Account Delivery Leads (valid for large accounts with multi-tower delivery only).
· Act as the focal point for delivery between GCI and the ADM.
· Participate in critical DD / KT / Pilot sessions to ensure that Delivery view points are accommodated, factor and information gaps highlighted.
· Ensure teams drive to meet SLAs. Identify areas for Service Improvement and drive these.
· Balance between customer’s reasonable demands, GCI delivery model and Account Teams pressure to reduce CoD.
· Highlight & Address multi-tower, multi-location and on-site vs offshore issues.
· Conduct periodic Service Reviews to ensure SLA adherence and identifying Improvement Areas.
· Focal point for handling, managing and addressing escalations.
· Managing the scope and alerting material changes in scope / volumes / incident pattern etc ..
Qualifications
your profileBachelor's (undergraduate) degreeAt least 6 to 8+ years total experience in IT Operations & Customer Services
At least 2 to 3 years experience in working on large enterprise IT projects/ operationsExcellent planning and organization skillsStrong quality focusNegotiating and influencing skills

sausy_it44@yahoo.co.in