Microsoft Recruits IIS / ASP Support Engineer at Bangalore

Microsoft Recruits IIS / ASP Support Engineer at Bangalore

IIS / ASP Support Engineer, C#, ASP, VB6, COM, DCOM, RDBMS,exp(2-6 yrs), IT-Software/ Software Services, Bangalore

Job Description

The IIS/ASP Support team will be responsible for delivering support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Primary responsibility is to deliver technical support for Developer Products and Technologies. Customer issues comprise development with Visual Studio/Visual Studio .NET, any MS Developer Tools, eBiz applications, messaging/collaborative applications solutions and setting up and maintaining content management systems. . These include implementing sample codes to demonstrate optimized coding techniques. The team support Enterprise customers who consist of developers working in Fortune 500 companies, smaller companies, ISV's or consultants

Responsibilities:

Communicate with Microsoft enterprise customers via telephone, email, and other electronic communications regarding problems.
Analyze problems by using trace analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's knowledge base.

Candidates Profile

Strong knowledge and experience in .Net Framework, ASP.NET, VB.NET.
Good knowledge gained from experience in ASP.NET programming.
Basic understanding of Web servers like IIS, wrt configuration, deployment, etc is a definite plus.
Good understanding of the concepts of Operating Systems and networking is required
MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage
Experience of at-least 2 years in the technical environment mentioned above is desirable.
Good English Communication Skills - Spoken and Written (including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills

Critical Exposure areas:

Knowledge and experience with .Net Framework, ASP.NET, VB.NET and
Webservers - IIS
Expertise in atleast - C#, ASP, VB6, COM, DCOM, RDBMS
Industry programming experience in building Windows or Internet applications
Trouble shooting skills

Desired Profile

Reporting to: Team Manager
Job Location - Bangalore
The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT
Experience 2 - 6 Years
Industry Type IT-Software/ Software Services
Functional Area Application Programming, Maintenance
Location Bengaluru/Bangalore
Keywords IIS / ASP Support Engineer, C#, ASP, VB6, COM, DCOM, RDBMS

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