AVAYA Recruiting Technical Support Manager at , Hyderabad / Secunderabad, Pune

AVAYA Recruiting Technical Support Manager at , Hyderabad / Secunderabad, Pune


manager, telecom, voip,Exp(8-12 yrs),Telecom,Software, Hyderabad / Secunderabad, Pune

Designation Technical Support Manager
Job Description

* Manage and lead a team of technical engineers
* Manage critical global customer escalations
* Improve process efficiency, quality of service delivery & customer management
* Drive high performance culture
* Experience in Communication Technology is desire

Desired Profile

Individual effectiveness Skills

* Strong verbal communication skills
* Strong people management skills
* Strong customer focus and service orientation
* Must be highly motivated and self driven
* Good organizational and collaboration skills

Required Technical skills:

* Experience in managing products on application software
* Technical skills in contact centre applications, messaging
* Good knowledge of operating systems like Unix / Linux/ Solaris and databases like Oracle, SQL and internet technologies will be an added advantage

Qualifications:

* BE/MCA or equivalent
* Industry Standard Certifications in Telecom, Data, & ITIL will be an added advantage
* Certifications like ACA, ACS, CCNA, CCNP, MCSE, and NCSE would be an added advantage

Experience 8 - 12 Years
Industry Type Telcom/ISP
Functional Area Telecom Software
Education UG - B.Sc - Computers, Electronics;B.Tech/B.E. - Computers, Electrical, Electronics/Telecomunication;BCA - Computers
PG - Any PG Course - Any Specialization
Location Hyderabad / Secunderabad, Pune
Keywords manager, telecom, voip
Contact
Avaya India Pvt Ltd
Hadapsar
Pune - Maharashtra ,INDIA 411028
Email rkumar@avaya.com


APPLY HERE