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Job Function : Operations/Customer Service/Telecalling/Backend
Specialization : Customer Service (Voice)
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Experience : 1 -3
Level : Junior - Executive, Assistant
Location : Gurgaon
Key Skills : Inbound Call center Metrics,Agent Staffing,Avaya CMS,MS Office
JOB DESCRIPTION :
Responsibilities:
Scheduling, Break Management, Real Time Adherence & Daily Client & Internal MIS.
Handle Leaves, AOD.
Head count planning.
Capacity planning.
Competencies Required:
1-2 Years experience in the Inbound call centre preferably in a voice process
Should have analytical bent of mind.
Must be good with numbers and taking real time decisions.
Would be responsible for analyzing trends and daily MIS to Track Leakages in the System.
Should understand the Dynamics of the Inbound Call center Metrics.
Would be responsible for monitoring the Agent Staffing on a daily basis.
Should have idea about Avaya CMS.
Sound knowledge of MS - Office.
APPLY HERE
CONTACT INFORMATION :
Address : Bangalore - Karnataka
Phone : 91-124-4095200
Spiga
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IBM HIRING Sr. Executive - Workflow (Real Time Adherence)
Friday, January 18, 2008 at 9:15 PM Posted by e-MAN
Labels: BPO, Call center, CRM, Expereinced, IBM HIRING, ITES, JOBS in Gurgaon, workflows
