EXL Freshers Walk-in at Noida

EXL Freshers Walk-in at Noida
cce / sr.cce / telecaller / csr / international / domestic / uk / us / inbound / outbound / collection / customer care / EXL,Fresher, graduate, customer care, JOBs In New Delhi
Walk in Interview *VOICE PROCESS* CCE* Mon-Fri 11am to 4 pm
Experience : 0 - 3 Years
Location : Delhi, Delhi/NCR
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
FRESHERS or RESULT AWAITED CANDIDATES CAN ALSO APPLY
Technical Skills
Good Computer navigation skills
Good keyboarding speed
Phone / Avaya Handling Skill
Soft Skills
Communication skills Good spoken English
Business awareness / Customer Service Focus / Empathy / Courtes/
Analytical skills
Process Specific Skills
Knowledgeable about international telecom industry and its big players
Knowledge of Orange products, Orange Financial Services Customer Service policies and procedures
Fair knowledge about applying credit and review invoices, Understanding of cycle date, billing date, due date, payments etc
Orange Types of account
Call Opening and Closing Scripts
Customer Verification Procedure
Various systems used by Orange
Knowledge of Processes outlined for:
Case Handling
Types of calls Callbacks, Escalations, Forwarding, Call Reporting
PLEASE BRING ALL YOUR ORIGINAL EDUCATIONAL DOCUMENTS (10TH, 12TH & GRADUATION MARKSHEETS) AND 2 PASSPORT SIZE PHOTOGRAPHS.
Address:
EXL Servicescom ( I ) Pvt Ltd
A-48
Sector 58
Center 3 of EXL
Noida - UP ,INDIA 201301
APPLY HERE