Dell Job Openning for Freshers at Bangalore

Dell Job Openning for Freshers
DELL, Tech Support, TSR , TSE , TSO , TSA , Laptop support , Troubleshooting ,Knowledge in Hardware & Networking, Day shift, UK shift
UKshift with Fixed Sat & Sunday off in Tech.Supp. in Dell
Experience : 0 - 2 Years
Location : Bengaluru/Bangalore
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job Description
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools,Customer Care Procedures.
Provide Dell Solution Network feedback at all times.
Desired Candidate Profile:
Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet.
Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to technical support trouble shooting in international call centers will be an added advantage.
Fresher can also apply !

APPLY HERE