Barclays Job Openings for Problem/Change - Team Leader

BTCI Role Profile

Position Ref # GISD22 Business Area: GISD

Job Title: Problem/Change - Team Leader No. of Positions: 2

Reporting/Line Manager: Paul Humphreys Job Location: Pune

Job/Role Purpose:
• Initially manage and lead a team of Problem Analysts & Change Analysts with a view to expanding to manage additional team members.
• Be an escalation point for all Problem/Change Management and staff issues
• Responsible for ensuring quality and accuracy is delivered by the team.
• Always looking to enhance and improve the working practises of the team
• Take personal responsibility for learning about the infrastructure, applications and services.
• Build good working relations with UK-based teams.
• Understands principles of service level management.
• Understand basic concepts of administration activities.
• Can describe the differences & correlation between incident & problems, orders & changes.
• Understand the basic concepts behind effective technical documentation.
• Understand the role of an integrated service desk.
• Can discuss characteristics of well and poorly written documentation.
Essential Specific to the role
1. Experience(yrs):min:6 yrs
max:12 yrs
2. Technical Skills/Competencies:
a. Report writing
b. Meeting Facilitation
c. MS Office including Word and Excel
D. Can identifies key activities performed by IT professionals and managers and key department/functions.
e. Understands the basic concepts and benefits of the technology strategy
3. Functional Skills/Competencies:
a.Proven practical experience of applying ITIL disciplines in a ‘run’ environment
b. Can identify and interpret key policies, standards and procedures affecting own area
4. Domain Knowledge:
5. Management Capabilities:
a. Team Leadership
b. Change Management
c. Problem solving

6. Soft Skills: Excellent Communication Skill

Desirable Specific to the role
1. Experience(yrs):
min:
max:
2. Technical Skills/Competencies:
a. Become familiar with company’s stated technology practices and direction and major IT initiatives and key issues.
b. Aware of new information technology platforms and technologies
c. Can discuss specific technology application opportunities in own area.
d. MS PowerPoint

3. Functional Skills/Competencies:


4. Domain Knowledge:

5. Management Capabilities:
a. Incident Management
b. Problem trending
c. Risk Awareness
d. Negotiation skills
e. Influencing skills
f. Presentation Skills
6. Soft Skills:


Please mail your resumes to Tapodhan.Awatipatil@barclays.com with relevant subject in the mail.